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Heavy Equipment Service Manager

Full Time
Butler, PA
Posted 6 days ago

General Purpose:

Responsible for managing the service department, customer service interactions and repairs to equipment. Provides the highest level of customer service developing lasting customer relationships with a sales minded attitude.

Typical Duties and Responsibilities: 

  • Managing technicians to ensure objectives and sales goals are being carried out and met
  • Oversee employees performing repairs and inspections to ensure the highest quality of work
  • Ensures service department adheres to all industry regulations
  • Display working knowledge of industry standards and practices which includes company services offered and product details
  • Monitor and resolve customer complaints and departmental issues expeditiously and professionally
  • Perform regular audits on work being performed in the department and customer service to clients to ensure all standards are met
  • Maintain customer relationships upselling products and services
  • Perform administrative tasks
  • Comply with all safety procedures and wear appropriate PPE
  • Maintain a clean and organized work area
  • Perform other duties as assigned

General Qualifications, Skills, and Abilities:

  • Previous service experience
  • Knowledge of service industry standards
  • Ability to multi-task in a fast paced environment
  • Leadership and team building abilities
  • Time Management and ability to prioritize
  • Results and solutions orientated
  • Basic computer skills
  • Strong organizational and planning skills
  • Strong communication skills
  • High degree of attention to detail required
  • Self-motivated, driven and disciplined
  • Ability to work independently with minimal supervision
  • Possess a collaborative, team-driven engaging attitude
  • Ability to lift up to 50 lbs. on a frequent basis

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. 

All qualified applicants are encouraged to apply. https://stephensonequipment.com

Job Features

Job CategoryService Manager

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